Tshepo Matjila, Management Consultant at IQ Business, talks with Rafieqah Isaacs about business analysis: the role, the job and the career.
What is the greatest achievement for the business analysis profession over the last 5 years?
Aligning change efforts to business value.
What would be the one thing you would change about the business analysis role today and why?
Taking more ownership of organisational change and taking a greater interest in interfacing with Customers. We are in the age of ‘The Enlightened Customer’.
Analysis is in the throes of defining and introducing organisational change, we need to be well-versed in interviewing and interpreting the needs of the customer.
What does “success” mean to you as a business analyst?
It means constantly learning new and better ways to elicit, document and present requirements.
What are the habits of a successful business analyst?
- Voracious readers – all things.
- Revel at the opportunity to engage customers directly.
- Flexible & adaptable to change – all types.
Why did you become a business analyst?
I wanted the opportunity to be in the throes of defining and implementing business change through tenacity and high-quality analysis.